Refund policy

Returns

We all personally hope that you will be delighted with your gifts from us, as we want you to love your gift as much as we do. However, ordering from the internet can get a bit tricky, so you do have 14 days from receipt of cancellable goods (this is defined as non-personalised) to get in touch if you wish to cancel your order or exchange an item. You can do this via email at hello@thicket-memorials.com

After getting in contact, you must return goods in an unused state, complete with any packaging. and we will refund you the amount paid for your order. Our returns address is: Thicket Memorials, Unit D6, Blacklands Farm, Henfield, West Sussex, BN5 9AT, UK.

The cost of the return is your responsibility, except if the item is faulty. We cannot be held responsible for packages lost in transit so we recommend sending any returns by a tracked delivery service. Refunds can be expected to be received within 5 working days.

Please note gift(s) that are personalised or custom-made to your requirements cannot be returned or refunded unless faulty.